We appreciate your invaluable patience during this unprecedented time. Since the beginning of the COVID 19 pandemic, parcel shipments to Cuba have been affected, mainly in the processing and delivery services at destination. Although sailings have resumed, high cargo volume of undelivered packages forces us to limit sailing frequency to two (2) per month for NON-commercial cargo (parcels and miscellaneous).
"Home Delivery" service is available for all provinces in Cuba and the "Direct Pick Up" services have been resumed for recipients residing in Havana, Artemisa and Mayabeque.
We are aware of the inconvenience this has caused you. Currently, we are working together with Cubapack to resolve the situation as soon as possible, respecting local requirements beyond our control.
We continue to process orders in Miami
We will continue to process with donations or miscellaneous items orders that arrive at our warehouse in Miami through regular mail (USPS), FedEx, UPS, etc.
Please ensure that the packages sent to our Miami warehouse are properly labeled to ensure proper handling. How-to instructions can be found below:
On the box's label, please make sure the address on the box reads as follows:
Your Name and Last Name
c/o Crowley Cuba Express
10205 NW 108th Ave.
Medley, FL 33178
*It is very important that the shipping label includes Crowley Cuba Express to avoid any error or inconveniences that could delay the shipping process.
*Remember to consult the list of approved gift parcels allowed to be shipped, and also review the details about how to prepare your miscellaneous items. Miscellaneous items CANNOT be shipped together with Gift Parcels.
Once you receive confirmation of your purchase from the online store, you should send an email to cubalcl@crowley.com and provide the tracking number (UPS, FedEx, USPS, etc.). It is VERY IMPORTANT that in this email you include the recipient's details:
We are currently shipping to Cuba with the additional at-home delivery service. Pick up services is only available for recipients residing in Havana, Artemisa and Mayabeque. Recipients who expect items over 100 pounds will qualify for pick up.
Starting January 1, 2021, the payment for customs services will increase from the current $10.00 CUP / Cuban pesos to $50.00 CUP per package or bag, including packages that are pending dispatch and in containers waiting to be processed.
Also as of January 1, 2021, duty payments at destination for packages that exceed the $30.00 USD, tax-free, will now be done in Cuban pesos at the established exchange rate of 1 USD = 24 CUP / Cuban pesos.
If you still have questions, call 888-246-9844. If you would like to receive email updates, please complete this form.
We appreciate your business and thank you for your patience.